Job Description
Join our award-winning team as a Chat Support Specialist and enjoy the flexibility of weekly pay! TechConnect Solutions is seeking tech-savvy communicators to deliver exceptional customer service through live chat platforms. This hybrid role combines remote work with occasional on-site collaboration at our Austin headquarters. We offer competitive pay, comprehensive training, and a supportive culture that values work-life balance. Perfect for students, career changers, or those seeking flexible income opportunities.
What We Offer:
- Weekly pay with direct deposit
- Flexible part-time schedule
- Free professional development courses
- Health benefits for qualifying positions
- Collaborative tech environment
Responsibilities
- Respond to customer inquiries via live chat within 90-second SLA
- Troubleshoot technical issues using remote access tools
- Document all interactions in Salesforce CRM system
- Collaborate with tier-2 support for complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekly team training sessions
- Adhere to HIPAA/GDPR compliance protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency with Zendesk/Intercom platforms
- Basic troubleshooting knowledge of OS/software
- Ability to work flexible hours including weekends
- Must reside in Austin metropolitan area