Job Description
Join our award-winning customer support team in Fort Worth! We're seeking passionate individuals with no prior experience to become Chat Support Specialists. Enjoy comprehensive paid training and launch your career in tech. Work remotely with flexible schedules while helping customers resolve issues through live chat. Our supportive team environment includes growth opportunities into senior roles or specialized departments.
Why Choose Us?
- Industry-leading starting pay with performance bonuses
- 100% paid training (4 weeks) covering systems, soft skills, and product knowledge
- Health benefits, PTO, and retirement plans
- Clear career path advancement
Responsibilities
- Deliver exceptional customer support via live chat, email, and phone
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Maintain positive customer relationships during interactions
- Adhere to company protocols and security standards
- Participate in ongoing training and skill development
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent (GED accepted)
- Strong typing skills (35+ WPM)
- Excellent written communication abilities
- Proficiency with basic computer applications
- Customer-focused mindset and problem-solving attitude
- Ability to work independently and in team settings
- Reliable internet connection for remote work