Job Description
Are you ready to launch a successful career in customer support? NorthStar Contact Solutions is currently seeking enthusiastic and dedicated Part-Time Call Center Representatives in Sacramento, CA.
We offer comprehensive Paid Training and a supportive work environment where your growth matters. Whether you are looking for a flexible schedule or a stepping stone into the corporate world, this is the perfect opportunity for you.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive paid training program.
- Flexible part-time schedules.
- Health and dental benefits for full-time employees (prorated for part-time).
Don't miss this chance to join a top-tier team in Sacramento!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with empathy and professionalism.
- Resolve customer inquiries, issues, and complaints efficiently to ensure high satisfaction rates.
- Accurately document all customer interactions and account information in our CRM system.
- Identify and escalate complex issues to the appropriate management team.
- Maintain a positive and professional demeanor at all times.
- Participate in daily team meetings and training sessions.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service or call center experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable internet connection and a quiet workspace (for remote roles).
- Ability to work flexible hours, including weekends and holidays as needed.