Job Description
Launch your customer service career with ConnectCare Solutions! We're hosting a exclusive hiring event for passionate Entry-Level Chat Support Specialists in Chicago. Join our innovative team and become the digital voice of our brand, helping customers through live chat channels while building valuable skills for long-term growth. No experience required—just your enthusiasm and dedication to excellence!
Why Join Us?
- Comprehensive paid training program
- Career advancement opportunities
- Health benefits and 401(k) matching
- Modern downtown Chicago location
- Collaborative team culture
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Resolve technical and billing issues using knowledge base resources
- Document interactions in CRM system with detailed notes
- Collaborate with Tier 2 support for complex escalations
- Maintain positive customer satisfaction scores above 95%
- Participate in weekly product knowledge sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 45 WPM typing accuracy
- Proficient with Windows OS and web browsers
- Strong written communication skills
- Ability to multitask across 3-4 chat windows
- Customer service mindset and patience
- Flexible availability including weekends
- US citizenship or work authorization required