Job Description
Join ConnectCare Solutions as a Remote Call Center Representative and become part of our award-winning customer experience team! We're seeking passionate individuals to deliver exceptional service from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a meaningful impact in healthcare customer support. Why Choose Us?
- Industry-leading training programs
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Home office equipment stipend
Responsibilities
- Manage high-volume inbound/outbound calls for healthcare clients
- Resolve customer inquiries regarding billing, eligibility, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with healthcare providers and insurance companies
- Participate in ongoing training and quality assurance reviews
- Adhere to HIPAA compliance protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficient with CRM software and MS Office
- Quiet, dedicated home workspace with high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Healthcare industry knowledge preferred
- Spanish bilingual a plus