Job Description
Are you looking for a rewarding career in customer service? TechConnect Solutions is now hiring Entry Level Chat Support Specialists in Columbus, OH. We pride ourselves on providing industry-leading paid training to help you transition into a high-growth role with no prior experience required.
As a Chat Support Specialist, you will be the voice of our brand, helping customers navigate our products and services through real-time messaging. We are looking for motivated individuals who are eager to learn and deliver exceptional support.
Why Join Us?
- Paid Training Program: Fully compensated training to equip you with the skills needed to succeed.
- No Experience Needed: We train you from the ground up.
- Competitive Pay: Start earning $18.00 - $22.00/hour.
- Growth Opportunities: Clear paths for career advancement within the company.
Responsibilities
- Respond to customer inquiries via live chat with empathy and professionalism.
- Analyze customer issues and provide accurate solutions or escalate when necessary.
- Maintain a positive and consistent brand voice across all communication channels.
- Utilize CRM software to log interactions and track customer progress.
- Collaborate with team leads to improve support processes and training materials.
- Meet daily and weekly performance metrics regarding response time and customer satisfaction.
Qualifications
- High school diploma or GED (Associate's or Bachelor's degree preferred but not required).
- Excellent written communication skills with a focus on grammar and tone.
- Proven typing speed of at least 35 WPM.
- Access to a reliable computer and high-speed internet connection.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving skills and a customer-first mindset.