Job Description
Join TechConnect Solutions' dynamic team as an Entry-Level Chat Support Specialist! We're hosting a exclusive hiring event for motivated individuals in Indianapolis with no prior experience required. This is your gateway to a thriving career in customer service and tech support.
At TechConnect, we believe in nurturing talent and providing comprehensive training to launch your professional journey. Our supportive environment offers competitive pay, flexible scheduling options, and clear advancement paths into senior tech roles.
Don't miss this opportunity to work with Fortune 500 clients, gain valuable industry certifications, and build transferable skills that will propel your career forward. Apply now to secure your spot at our upcoming hiring event!
Responsibilities
- Deliver exceptional customer support via live chat for Fortune 500 clients
- Resolve technical inquiries, billing questions, and service issues
- Maintain detailed documentation of customer interactions
- Collaborate with senior agents to escalate complex cases
- Adhere to SLA standards and performance metrics
- Participate in ongoing product training sessions
- Identify and report recurring system issues
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent (GED accepted)
- Excellent written communication skills
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and critical thinking abilities
- Proficient with basic computer applications
- Must pass background check and drug screening
- Available to attend mandatory onboarding sessions