Job Description
Join ConnectCare Solutions as a Work From Home Chat Support Agent and deliver exceptional customer experiences from the comfort of your home. We're seeking empathetic communicators to resolve inquiries via live chat for our healthcare clients. Enjoy flexible scheduling, competitive pay, and comprehensive training. Immediate hire positions available in Jacksonville, FL and Georgia!
Why Join Us?
- Fully remote work environment
- Health, dental, and vision insurance
- Career advancement opportunities
- Paid time off and holidays
- Tech stipend for home office setup
Responsibilities
- Respond to customer inquiries via live chat within 30-second response time
- Resolve technical issues, billing questions, and service concerns
- Maintain detailed case notes in CRM systems
- Collaborate with specialized teams for complex issues
- Meet monthly quality assurance and resolution targets
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Available to work evenings and weekends (rotational)