Job Description
Join our dynamic team as an Entry-Level Chat Support Specialist and kickstart your career in customer service! We're hosting a hiring event in Fort Worth for motivated individuals with no prior experience. Enjoy competitive pay, comprehensive training, and a supportive work environment. Help customers resolve inquiries via live chat while building valuable skills for future growth.
Why Join Us?
- Free paid training program
- Flexible day/night shift options
- Health and wellness benefits
- Career advancement opportunities
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions accurately in CRM systems
- Escalate complex issues to senior support agents
- Maintain positive brand voice during all interactions
- Meet daily performance metrics (response time, resolution rate)
- Participate in weekly coaching sessions
Qualifications
- No prior experience required – we train everyone!
- High school diploma or equivalent
- Excellent typing speed (35+ WPM)
- Strong written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Reliable internet connection for remote work
- Must be available for on-site hiring event in Fort Worth