Job Description
Join TechConnect Solutions' exclusive hiring event for passionate entry-level professionals seeking to launch their careers in customer support! As a Chat Support Specialist, you'll be the digital face of our brand, providing real-time assistance to clients via our advanced chat platform. This is your opportunity to develop critical communication skills while working with cutting-edge technology in Charlotte's thriving tech hub. No prior experience required – we provide comprehensive training!
Responsibilities
- Deliver exceptional customer service through real-time chat interactions
- Resolve technical inquiries and troubleshoot product issues
- Document customer interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Adhere to company SLAs and quality standards
- Participate in ongoing training and skill development
- Identify trends to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with typing 40+ WPM
- Customer-focused mindset and empathy
- Available for full-time schedule (40 hrs/week)
- US work authorization required
- Reliable internet connection for remote work