Job Description
Join our award-winning team as a Local Customer Service Representative in Mesa, AZ! We're urgently hiring passionate individuals to deliver exceptional support to our growing customer base. Enjoy competitive pay, comprehensive benefits, and rapid career growth opportunities. New York Hiring Event Special: On-site interviews in NYC on October 15th! Relocation assistance available for qualified candidates.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and FCR
- Participate in continuous training programs
- Support seasonal peak demand periods
Qualifications
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient in CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environment
- High school diploma or equivalent
- Flexible availability including weekends
- Positive problem-solving attitude
- Bilingual (Spanish) a plus