Job Description
Join our dynamic team as an Entry-Level Chat Support Specialist in Houston! We're seeking passionate individuals to deliver exceptional customer service through live chat platforms. Perfect for recent graduates or career changers looking to start in tech support with immediate training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a collaborative work environment in the heart of Houston's tech corridor.
Responsibilities
- Provide real-time technical and customer support via live chat
- Troubleshoot software, hardware, and connectivity issues
- Maintain detailed customer interaction records in CRM systems
- Escalate complex issues to senior support specialists
- Collaborate with team to improve support protocols
- Stay updated on product knowledge and troubleshooting guides
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 50 WPM typing speed with accuracy
- Basic technical troubleshooting knowledge
- Strong written communication skills
- Ability to multitask in fast-paced environments
- No prior experience required – training provided
- Must be authorized to work in the US