Job Description
Join our dynamic team at the Columbus Customer Service Hiring Event! We're seeking passionate professionals to deliver exceptional customer experiences in a fast-paced environment. This on-the-spot interview event offers immediate hiring decisions, competitive compensation, and comprehensive benefits including health insurance, 401k matching, and career advancement opportunities.
As a cornerstone of our client experience team, you'll resolve inquiries, build lasting relationships, and drive customer satisfaction. Our Columbus office features modern amenities, flexible scheduling options, and a supportive culture focused on employee growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ resolution rate
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to resolve complex product/service issues
- Identify upsell opportunities and cross-reference customer needs with solutions
- Maintain performance metrics including CSAT, AHT, and first-contact resolution
- Participate in continuous training on products/processes
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficient in CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication with neutral accent
- Ability to multitask while maintaining empathy and professionalism
- High school diploma or equivalent; college degree preferred
- Available to work flexible shifts including weekends/holidays
- Strong problem-solving skills with data-driven approach
- Background check and drug screen required