Job Description
Launch your customer service career with TechSupport Solutions Inc.! We're seeking motivated Entry-Level Chat Support Specialists in Jacksonville, FL for our upcoming hiring event. Join our dynamic team to provide exceptional digital customer experiences through live chat support. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling options, and a supportive work environment. Apply today and start your journey in the growing tech support industry!
Responsibilities
- Deliver prompt, professional customer assistance via live chat platform
- Resolve technical issues, billing inquiries, and product questions
- Document interactions and update customer records accurately
- Collaborate with cross-functional teams to resolve complex cases
- Adhere to company SLAs and quality assurance standards
- Participate in ongoing training and professional development
Qualifications
- High school diploma or equivalent (GED)
- Minimum 45 WPM typing speed with high accuracy
- Strong written communication and problem-solving skills
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency and internet navigation skills
- Customer service mindset with patience and empathy