Job Description
Launch your career in tech with our entry-level Chat Support Specialist role! No experience required—we provide comprehensive training to set you up for success. Join a dynamic team where your communication skills shine while delivering exceptional customer experiences.
About TechConnect Solutions: We're a fast-growing tech company revolutionizing digital customer support. Our Seattle-based team thrives on innovation, inclusivity, and empowering newcomers to grow into tech leaders.
Hiring Event Details: Join us for an exclusive hiring event in Texas! Connect with recruiters, interview on-site, and receive same-day offers for our Seattle-based positions.
Responsibilities
- Respond to customer inquiries via live chat with empathy and accuracy
- Resolve technical issues using step-by-step troubleshooting guides
- Document interactions and maintain detailed case records
- Collaborate with senior agents to escalate complex problems
- Meet performance metrics for response time and CSAT scores
- Stay updated on product knowledge through ongoing training
Qualifications
- No prior experience required—training provided!
- Exceptional written communication skills
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and multitasking abilities
- Proficiency with web-based tools and software
- High school diploma or equivalent
- Must be able to attend Texas hiring event