Job Description
Launch your career in customer service with our fully paid training program! TechConnect Solutions is seeking motivated individuals for entry-level chat support roles in San Jose. No prior experience required – we’ll provide comprehensive training to equip you with the skills needed to excel in remote customer engagement. Enjoy competitive pay, flexible scheduling options, and clear pathways for career advancement within our dynamic tech company.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with senior agents to escalate complex cases
- Maintain positive customer relationships through empathetic communication
- Adhere to service level agreements (SLAs) for response times
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to team performance metrics and continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Exceptional written communication skills in English
- Ability to type 40+ words per minute accurately
- Strong problem-solving and critical thinking abilities
- Comfortable working in remote team environments
- Basic computer proficiency with internet navigation
- Customer service mindset with patience and adaptability
- Must pass background check and drug screening