Job Description
Join our award-winning customer support team and launch your career in Philadelphia! We're seeking passionate communicators to provide exceptional chat support for local businesses. No experience necessary—just a positive attitude and eagerness to learn. Enjoy competitive pay, comprehensive training, and a collaborative downtown work environment. Immediate start available!
Responsibilities
- Deliver real-time chat support to customers via web and mobile platforms
- Resolve technical issues and answer product inquiries with professionalism
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex cases
- Identify trends and suggest process improvements
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- Strong written communication skills with attention to detail
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency and typing speed (40+ WPM)
- Customer service mindset with patience and empathy
- Must be authorized to work in the United States
- Reliable transportation to our downtown Philadelphia office