Job Description
Are you a natural problem-solver with excellent communication skills? ApexConnect Solutions is currently hiring Entry Level Chat Support Specialists to join our growing team in Philadelphia, PA.
We are looking for passionate individuals to help our customers navigate technical challenges and answer inquiries through our digital support channels. This is an ideal opportunity for those seeking a stable career in customer service with room for growth and development.
Why Join Us?
- Competitive hourly wage ($16.50 - $22.00).
- Comprehensive training program for new hires.
- Career advancement opportunities within the company.
- Supportive and inclusive work environment.
Responsibilities
- Respond to incoming customer inquiries via live chat with a friendly, professional, and empathetic tone.
- Analyze customer issues and provide accurate solutions or escalate to senior support as needed.
- Utilize internal CRM software to document interactions and update customer profiles.
- Assist customers with technical troubleshooting, billing questions, and product information.
- Maintain a high standard of response time and quality assurance metrics.
- Collaborate with the support team to improve chat scripts and FAQ documentation.
Qualifications
- High school diploma or GED is required.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Basic computer literacy and typing proficiency (40+ words per minute).
- Strong written communication skills and attention to detail.
- Ability to work flexible shifts, including evenings and weekends.
- No prior customer service experience is required; training is provided.