Job Description
Join our award-winning customer support team and launch your career in tech! ConnectSolutions Inc. is seeking enthusiastic Chat Support Specialists to deliver exceptional digital customer experiences. No experience required—we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive remote-first culture. Perfect for recent graduates or career changers looking to enter the thriving Philadelphia tech scene.
Responsibilities
- Provide real-time customer support via live chat across multiple platforms
- Resolve inquiries related to products, services, and account management
- Maintain accurate documentation of customer interactions in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for customer satisfaction
Qualifications
- High school diploma or equivalent required
- Exceptional written communication skills with clear, professional tone
- Ability to type 40+ words per minute with high accuracy
- Strong problem-solving and critical thinking abilities
- Basic computer literacy and internet navigation skills
- Customer-focused mindset with empathy and patience
- Must be available for on-site hiring event in Philadelphia, PA
- Reliable internet connection for remote work post-hire