Job Description
Join SupportHub Solutions as an Entry-Level Chat Support Specialist and launch your career in customer service! We're seeking motivated individuals to provide exceptional remote chat support to clients across Jacksonville, FL and Georgia. Enjoy flexible work-from-home opportunities while building valuable skills in communication and problem-solving. Our comprehensive training program ensures you're set up for success from day one.
As a key member of our support team, you'll handle customer inquiries via live chat, resolve technical issues, and contribute to a positive customer experience. We offer competitive compensation, career advancement opportunities, and a supportive virtual environment. If you're detail-oriented, empathetic, and eager to learn, this is your perfect entry point into the tech support field!
Responsibilities
- Deliver prompt and professional customer support via live chat channels
- Resolve technical issues and answer product/service inquiries
- Document interactions accurately in our CRM system
- Collaborate with senior support staff for complex escalations
- Meet daily performance metrics including response times and satisfaction scores
- Continuously improve product knowledge through training modules
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong written communication skills with professional tone
- Basic computer proficiency and typing speed (40+ WPM)
- Reliable high-speed internet connection for remote work
- Ability to multitask in a fast-paced virtual environment
- Customer service mindset with patience and empathy
- No prior experience required - training provided
- Must be authorized to work in the US