Job Description
Launch your customer service career with ConnectSolutions! We're seeking passionate Entry Level Chat Support Specialists to join our remote team based in Jacksonville, FL and Georgia. Work from home while delivering exceptional digital customer experiences in a dynamic, growth-oriented environment.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Full remote work flexibility
- Comprehensive paid training
- Career advancement opportunities
- Health benefits (after 90 days)
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Resolve product/service issues using knowledge base tools
- Maintain accurate customer interaction records in CRM system
- Collaborate with team members to resolve complex escalations
- Identify trends and provide feedback for process improvements
- Adhere to company communication protocols and brand voice
- Meet weekly/monthly performance metrics for CSAT and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 45 WPM typing accuracy
- Strong written communication skills with professional tone
- Basic proficiency with CRM software (training provided)
- Reliable high-speed internet connection
- Dedicated quiet home office space
- Legal residency in FL or GA
- Availability to work flexible shifts including weekends