Job Description
Join Cleveland Connect Solutions as a Night Shift Call Center Representative and become part of our award-winning remote team! We're seeking dedicated professionals to deliver exceptional customer service from the comfort of their homes. This full-time remote position offers competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. If you're a night owl with a passion for helping others, this is your chance to thrive in a flexible, work-from-home role while making a real difference.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM software
- Meet/exceed performance metrics including call quality, resolution time, and customer satisfaction
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with team leads and specialists to escalate complex issues
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Typing speed of 40+ WPM with strong computer navigation skills
- Quiet home office with reliable high-speed internet and landline phone
- Ability to work independently with minimal supervision during night shifts
- Exceptional communication skills and patience in high-pressure situations
- Flexibility to work weekends and holidays as needed