Job Description
Join ConnectCare Solutions as a Full-Time Chat Support Specialist and become the voice of our customers in Fort Worth! We're seeking empathetic tech enthusiasts to deliver exceptional real-time support via our secure chat platform. This is a hybrid role combining remote flexibility with optional in-office collaboration at our modern Fort Worth headquarters. Enjoy competitive benefits, paid training, and career growth opportunities in a rapidly expanding tech support environment. Immediate start available!
Responsibilities
- Provide instant, professional support via live chat for technical inquiries and account issues
- Document interactions accurately in CRM systems while maintaining high-resolution rates
- Collaborate with Tier-2 teams to resolve complex customer escalations
- Proactively identify trends to improve support workflows and customer experience
- Maintain strict compliance with data security protocols and privacy regulations
- Participate in weekly training sessions on product updates and support techniques
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service or technical support experience
- Exceptional typing speed (60+ WPM) with impeccable grammar
- Proficiency in CRM platforms (e.g., Zendesk, Salesforce)
- Strong problem-solving skills with technical aptitude
- Ability to multitask in fast-paced digital environments
- Must be authorized to work in the US with no visa sponsorship