Job Description
Join our dynamic team at Detroit Customer Solutions for an exclusive hiring event seeking passionate Entry-Level Customer Service Representatives! We're expanding our support division in Detroit and Ohio, offering immediate full-time roles with comprehensive training. Perfect for recent graduates or career changers, this position combines competitive pay with growth opportunities in a fast-paced tech environment. Enjoy on-the-job skill development, performance bonuses, and a supportive culture that values your contribution. Our modern downtown office features collaborative workspaces and flexible scheduling options. Apply today to start your customer service career with industry-leading benefits!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy standards
- Collaborate with technical teams to troubleshoot complex product/service issues
- Meet daily performance metrics for call quality and resolution times
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Participate in weekly training sessions to master new products/processes
- Contribute to team improvement initiatives through feedback sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience (internships accepted)
- Proficiency in Microsoft Office Suite and CRM software
- Excellent verbal/written communication skills in English
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for downtown Detroit location
- Availability to work flexible shifts including evenings/weekends