Job Description
Join our award-winning customer service team as a Remote Weekend Shift Representative! We're seeking passionate individuals to deliver exceptional support to clients across New York and Florida. Enjoy flexible weekend schedules while making a real impact on customer satisfaction. This fully remote role offers competitive pay, comprehensive training, and career growth opportunities.
Why Choose Us?
- 100% remote work environment
- Consistent weekend schedules (Sat/Sun)
- Health/dental/vision benefits
- 401(k) with company match
- Professional development stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve processes
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- 1+ years customer service experience
- Excellent communication and problem-solving skills
- Proficient with CRM software (Salesforce preferred)
- Strong typing ability (40+ WPM)
- Quiet home office environment
- Reliable high-speed internet
- Authorized to work in US
- Availability for weekend shifts (Sat/Sun, 8am-8pm ET)