Job Description
Are you ready to launch a rewarding career in customer support? Apex Connect Solutions is currently hosting a major Hiring Event for Entry-Level Customer Service Representatives. We are expanding our team in Washington DC and New York and are looking for motivated individuals to join us immediately.
What We Offer:
- Competitive hourly wage ($18.00 - $24.00/hr).
- No prior experience required – full training provided.
- Clear pathways for career advancement and growth.
- Modern office environment with a focus on employee well-being.
Don't miss this opportunity to join a leading industry player. Apply today to reserve your interview slot at our upcoming hiring event!
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with empathy and efficiency to ensure high satisfaction.
- Document all customer interactions and account details accurately in our CRM system.
- Collaborate with team leads to troubleshoot complex customer problems.
- Stay current on product knowledge and service protocols to provide accurate information.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Able to work in a fast-paced, dynamic office environment.
- Customer-centric mindset with a passion for problem-solving.