Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking motivated Entry-Level Customer Service Representatives in Oklahoma City to join our dynamic team. No experience necessary – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, benefits, and a supportive environment where your growth is prioritized. Join us in delivering exceptional service to our local community!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Identify opportunities to improve customer satisfaction
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new systems
- Positive attitude and patience in customer interactions
- Reliable internet connection for remote work options
- Ability to work flexible hours including weekends
- Passion for helping others and problem-solving
- No prior experience necessary – training provided!