Job Description
Join LocalCare Solutions as a Customer Service Representative and launch your career in customer support! We're seeking motivated individuals with a passion for helping others to join our dynamic team in Tucson. As an entry-level role with comprehensive paid training, you'll gain valuable skills while delivering exceptional service to our local community. Enjoy a supportive work environment, competitive pay, and clear growth opportunities within our expanding organization.
What We Offer:
- Full paid training program (no experience required!)
- Comprehensive benefits package including health insurance
- 401(k) with company match
- Advancement opportunities to team lead/specialist roles
- Positive, collaborative team culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve service issues using CRM systems and knowledge bases
- Process orders, returns, and account updates accurately
- Document interactions and maintain customer records
- Collaborate with team members to resolve complex cases
- Meet performance metrics (call handling time, CSAT scores)
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Basic computer proficiency (typing, navigation)
- Empathetic and patient customer service mindset
- Ability to multitask in fast-paced environment
- Reliable attendance and punctuality
- No prior experience necessary - training provided!