Job Description
Transform your career with our comprehensive paid training program for aspiring Customer Service Representatives! No experience needed—just a passion for helping others. Join our award-winning team in Houston and gain industry-recognized certifications while earning competitive pay.
Our 4-week paid training covers conflict resolution, CRM systems, and client relationship management. Upon completion, you'll transition to a permanent role with benefits including health insurance, 401(k), and growth opportunities into senior positions.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions in Salesforce and maintain accurate case records
- Collaborate with technical teams to resolve complex service issues
- Meet daily performance metrics for response time and resolution rate
- Identify upsell opportunities based on customer needs
- Participate in weekly coaching sessions and continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal/written communication skills in English
- Proficient with Microsoft Office and basic computer navigation
- Ability to multitask in fast-paced environments
- Positive attitude and customer-first mindset
- Reliable transportation to our Houston training facility
- Passing background check and drug screen required