Job Description
Join our award-winning team at CoastalCare Solutions and make a difference in your community! We're urgently hiring passionate Remote Customer Service Representatives to support our Long Beach clients. Enjoy flexible remote work while delivering exceptional service to local businesses and residents. This is your chance to build a meaningful career with competitive pay, comprehensive benefits, and growth opportunities in a supportive environment.
Why CoastalCare Solutions?
- Industry-leading training programs
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Remote work flexibility
Responsibilities
- Handle inbound/outbound calls and emails for Long Beach-based clients
- Resolve customer inquiries regarding billing, services, and technical issues
- Document interactions accurately in CRM systems
- Collaborate with local support teams for escalated cases
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent (college preferred)
- Proficient with Microsoft Office and CRM platforms
- Excellent verbal/written communication skills
- Ability to work independently in remote setting
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection