Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and launch your career in customer support! We're seeking motivated individuals in Oklahoma City and Texas to deliver exceptional service from the comfort of your home. Enjoy competitive pay, comprehensive training, and a supportive virtual team environment. Help us transform customer experiences while building valuable skills in communication and problem-solving.
Why Join Us?
- 100% remote work opportunity
- Flexible schedule options
- Career advancement pathways
- Full benefits package after 60 days
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions accurately in CRM systems
- Collaborate with team to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT)
- Participate in ongoing training programs
- Identify process improvement opportunities
- Uphold company values and service standards
Qualifications
- High school diploma or equivalent
- 6 months customer service experience preferred
- Typing speed: 35+ WPM
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Basic proficiency with Microsoft Office
- Strong problem-solving abilities
- Excellent written and verbal communication