Job Description
Join our award-winning customer service team and get paid daily! We're seeking dedicated Remote Customer Service Representatives in the Cleveland, OH area to deliver exceptional support experiences. Enjoy the flexibility of working from home while making a real impact with our Fortune 500 partners. No nights/weekends required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Meet daily performance metrics (handling time, quality scores, etc.)
- Collaborate with team leads to improve service processes
- Maintain product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and tech proficiency
- Quiet, dedicated home office environment required
- Must pass background check and credit assessment
- Available for flexible shifts (including evenings if needed)