Job Description
Launch your customer service career with InnovateX Solutions! We're seeking passionate Entry Level Customer Service Representatives to join our award-winning remote team based in San Diego, CA and Ohio. No prior experience required—comprehensive training provided!
Enjoy the flexibility of working from home while delivering exceptional customer experiences. Join a collaborative environment where your growth is prioritized through mentorship and clear career advancement pathways.
What You'll Love:
- 100% remote work with flexible scheduling
- Comprehensive paid training and certification
- Health, dental, and vision benefits
- Monthly performance bonuses
- Annual tech stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions accurately in CRM systems
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with specialists on complex escalations
- Participate in weekly team training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (required)
- Minimum 40 WPM typing speed
- Strong active listening and verbal communication
- Basic computer proficiency (MS Office, CRM)
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work PST/PST business hours
- Must reside in CA or OH