Job Description
Join the elite team at Apex Global Support as an Entry Level Customer Service Representative. We are a forward-thinking company based in San Francisco, dedicated to delivering world-class support to our clients nationwide.
This is a Work From Home position, offering you the flexibility to work from anywhere in the United States while building a rewarding career in the tech and support industry. No prior experience is necessary; we provide full training and mentorship to help you succeed.
Responsibilities
- Manage inbound and outbound customer inquiries with a focus on resolving issues efficiently.
- Provide accurate information regarding products and services to our clients.
- Document all customer interactions and transactions in our CRM system.
- Identify and escalate complex issues to senior management when appropriate.
- Build lasting relationships with customers to ensure high satisfaction and retention.
Qualifications
- High school diploma or GED required.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Strong verbal communication skills and a professional telephone manner.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work flexible shifts, including evenings and weekends.