Job Description
Join Coastal Solutions Group's dynamic team as an Entry-Level Customer Service Representative! We're hosting an exclusive hiring event in Virginia Beach for motivated individuals ready to launch their careers in customer excellence. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment.
What We Offer:
• Competitive hourly rate + performance bonuses
• Comprehensive benefits package (health/dental/vision)
• Paid training and career development programs
• Modern, collaborative workspace in Virginia Beach
• Flexible scheduling options
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution times)
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience (entry-level welcome)
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Availability for flexible shifts including weekends
- Virginia Beach residency preferred (not required)