Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our Charlotte community! We're seeking weekend warriors to deliver exceptional support while enjoying the flexibility of remote work. As a vital member of our team, you'll resolve inquiries with empathy and efficiency—all from home. Enjoy competitive pay, comprehensive training, and a schedule that respects your work-life balance. Help us redefine local service excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account issues using CRM tools
- Document interactions accurately in our customer database
- Collaborate with cross-functional teams to escalate complex cases
- Maintain 95%+ customer satisfaction metrics through active listening
- Adhere to compliance protocols and data security standards
- Participate in weekend shifts (Saturday/Sunday) with flexible scheduling
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a remote/hybrid setting
- Strong typing skills (40+ WPM) and proficiency with digital tools
- Exceptional problem-solving and conflict resolution abilities
- Empathetic communication style with Southern hospitality mindset
- Reliable high-speed internet and quiet home office space
- Ability to work independently while collaborating in virtual teams
- Availability for weekend shifts (6 AM - 10 PM ET)