Job Description
Join our award-winning customer service team in Tampa and launch your career with comprehensive paid training! No prior experience is required – we're seeking passionate individuals dedicated to delivering exceptional service. As a Local Customer Service Representative, you'll become the voice of our brand, resolving inquiries and building lasting relationships. Enjoy competitive pay, benefits, and clear growth pathways within our Tampa headquarters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain detailed records in CRM systems while ensuring data accuracy
- Collaborate with cross-functional teams to address complex issues
- Proactively identify opportunities to enhance customer satisfaction
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to master product knowledge
- Contribute to team performance metrics and service quality goals
Qualifications
- High school diploma or equivalent (no college experience required)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and adaptability
- Proficient in basic computer applications and typing (35+ WPM)
- Positive attitude with a service-first mindset
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening
- Valid Florida driver's license preferred (not required)