Job Description
Join our award-winning customer support team at CustomerFirst Solutions! We're hosting an exclusive hiring event in Wichita for motivated entry-level professionals ready to launch their careers in customer service. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a supportive team environment. Perfect for recent graduates or career changers seeking stable employment with advancement potential.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Positive attitude with customer-first mindset
- Reliable internet connection for remote work components
- Available to work flexible shifts including evenings/weekends
- Willingness to complete paid training program