Job Description
Join our award-winning team at Apex Solutions Group as a Weekend Customer Service Representative! We're seeking passionate professionals to deliver exceptional customer experiences during our high-demand weekend shifts. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. On-the-spot interviews available at our Jacksonville hiring event! Apply today and become part of a company that values your dedication.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs for first-contact resolution and customer satisfaction
- Participate in weekend team huddles and training sessions
Qualifications
- 1+ years customer service experience in call center or tech support
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional problem-solving and communication skills
- Ability to work flexible weekends (Sat/Sun shifts 8am-8pm)
- High school diploma or equivalent; college degree a plus
- Strong typing speed (40+ WPM) and multitasking abilities