Job Description
Join our award-winning customer service team and launch your career in one of Georgia's fastest-growing industries! No experience necessary – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in downtown Atlanta. Perfect for recent graduates or career changers looking to build transferable skills in communication and problem-solving.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions using CRM software accurately
- Meet performance metrics including call quality and resolution time
- Collaborate with team members to improve service efficiency
- Participate in ongoing training programs
- Identify and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to type 30+ WPM
- Comfortable working in a fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Atlanta
- Must pass background check and drug screen