Job Description
Join our award-winning customer service team and launch your career in one of Pennsylvania's fastest-growing industries! No previous experience is required – we provide comprehensive training to help you succeed. As a Customer Service Representative, you'll be the voice of our company, delivering exceptional support to clients across diverse industries. Enjoy competitive benefits, flexible scheduling options, and clear advancement pathways. If you're a people person with strong communication skills and a passion for helping others, we want to meet you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet key performance metrics for resolution times and satisfaction
- Participate in ongoing product and process training
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Ability to work in a fast-paced team environment
- Flexibility to work evenings/weekends as needed
- Positive attitude and willingness to learn new systems
- Previous customer service experience is not required