Job Description
Join Detroit Customer Solutions as an Entry-Level Customer Service Representative and launch your career in a dynamic, supportive environment. We're seeking passionate individuals to deliver exceptional service to our diverse client base. No prior experience required—comprehensive training provided! Enjoy competitive pay, flexible scheduling options, and clear pathways for advancement. Our Detroit-based team thrives on collaboration and innovation, making us a top employer for newcomers to the customer service field. Apply today and become part of Michigan's leading call center team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency (typing, navigation)
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Detroit location
- Availability for flexible shifts including evenings/weekends