Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Fresno, CA! We're seeking motivated individuals to deliver exceptional support through inbound/outbound calls, emails, and chat. No prior experience required—full training provided. Enjoy competitive pay, comprehensive benefits, and a supportive environment focused on your growth. Be part of a company that values your voice and invests in your future!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex issues through escalation protocols
- Meet or exceed performance metrics including call handle time and customer satisfaction
- Participate in continuous training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong communication skills with clear, articulate speech
- Ability to navigate multiple computer systems simultaneously
- Excellent problem-solving and active listening abilities
- Resilience under pressure with a positive, patient demeanor
- Basic computer proficiency (Windows OS, MS Office Suite)
- Must pass background check and drug screening