Job Description
We are seeking a passionate Entry Level Customer Service Representative to join our thriving team in Jacksonville, FL. At Apex Communications Solutions, we believe in nurturing talent and providing a platform for career growth. If you have excellent communication skills and a desire to help others, this is the perfect opportunity to launch your career in the contact center industry.
Our comprehensive training program ensures you are fully equipped to handle client interactions with confidence and professionalism. Join a company that values your contribution and invests in your future.
Responsibilities
- Manage incoming and outgoing customer calls with a professional and empathetic approach.
- Resolve customer inquiries, complaints, and issues efficiently and effectively.
- Accurately document all customer interactions and account details in the CRM system.
- Identify customer needs and provide appropriate solutions or escalate complex issues.
- Maintain a high level of product knowledge to assist customers accurately.
- Collaborate with the team to achieve daily and monthly performance targets.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, high-volume call center environment.
- Basic computer proficiency and typing skills.
- Reliable internet connection and computer (if remote/hybrid option is applicable).