Job Description
Launch your career in customer service with Global Solutions Inc. – Kansas City's leading contact center employer! We're seeking motivated individuals to join our dynamic team and deliver exceptional experiences to clients across the nation. No experience necessary – we provide comprehensive training and career advancement opportunities. Enjoy a supportive team environment, performance bonuses, and full benefits including health insurance and 401(k) matching. Work in our modern downtown facility with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call volume and quality
- Collaborate with team members to solve complex issues
- Participate in ongoing training and coaching sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills and clear speaking voice
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown KC location
- Must pass background check and drug screening
- Availability to work evenings/weekends as needed