Job Description
Join our dynamic team as an Entry-Level Customer Service Representative at Nexus Solutions Group! We're seeking motivated individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy comprehensive training, career advancement pathways, and a collaborative work environment in the heart of Louisville. No experience required – we provide all tools for success!
Our competitive compensation package includes:
- Starting wage of $17/hour + performance bonuses
- Comprehensive health benefits after 60 days
- Tuition reimbursement program
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Participate in weekly coaching and skill development sessions
- Adhere to compliance protocols for sensitive information handling
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer literacy and typing proficiency (25+ WPM)
- Ability to work in fast-paced, metrics-driven environment
- Customer service mindset with problem-solving aptitude
- Flexibility to work rotating shifts including weekends
- No prior experience required – training provided