Job Description
Join our dynamic team at Pacific Connect Solutions and launch your career in customer service! We're seeking enthusiastic individuals to provide exceptional support to our diverse client base. Enjoy a collaborative work environment, comprehensive training, and opportunities for growth within our expanding San Diego operations. What we offer: Competitive hourly pay, health benefits after 90 days, paid time off, and advancement potential into team leadership roles. Why work with us? We pride ourselves on fostering a supportive culture where your voice matters. Our modern downtown office features flexible schedules and recognition programs for top performers.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics (e.g., call volume, resolution rate)
- Participate in ongoing training to enhance product knowledge
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college coursework a plus)
- Minimum 6 months customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Typing speed of 35+ WPM with high accuracy
- Flexibility to work evenings/weekends as needed
- Passion for helping others and positive attitude