Job Description
Join TechConnect Solutions Inc. as an Entry-Level Customer Service Representative and launch your career in the heart of Silicon Valley! We're seeking passionate individuals to provide exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and opportunities for growth in a dynamic team environment. Our San Jose office offers modern amenities and a collaborative culture focused on employee development.
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and professionalism
- Document interactions accurately in our CRM system while maintaining confidentiality
- Collaborate with team members to address complex customer issues
- Meet daily performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to improve customer experience processes
- Adhere to company policies and industry compliance standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient with Windows OS and basic software applications
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude with a commitment to continuous learning
- Must pass background check and drug screening