Job Description
Join our award-winning customer support team at ConnectServe Solutions and launch your career in customer service! We're seeking motivated individuals to deliver exceptional experiences for our Fortune 500 clients. Enjoy comprehensive training, performance-based bonuses, and clear advancement pathways in a modern downtown Seattle office. Perfect for recent graduates or career changers looking to build transferable skills in communication and problem-solving.
Responsibilities
- Handle inbound/outbound calls and customer inquiries across multiple channels
- Resolve customer issues with empathy and efficiency using CRM tools
- Document interactions accurately in Salesforce and maintain call logs
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to share best practices and solutions
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Minimum 6 months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficient with Microsoft Office and cloud-based software
- Resilient under pressure with exceptional patience
- Available to work flexible shifts including evenings/weekends