Job Description
Join our award-winning customer service team at Customer First Solutions! We're seeking motivated individuals to kickstart their careers in our state-of-the-art Wichita call center. Enjoy comprehensive training, flexible scheduling options, and opportunities for advancement. Work in a supportive environment where your contributions directly impact customer satisfaction and company growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining service quality standards
- Document interactions and update CRM systems accurately
- Collaborate with team members to address complex customer needs
- Meet/exceed performance metrics including call handling times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience (entry-level welcome)
- Strong communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and delivering exceptional service